Terms and Conditions

• 4-Hrs Min booking required
• We have 2 security surveillance cameras and it will only be used in case of any disputes.
• Our Studio manager is on site and we take a look at the security cameras once in a while just to make sure everything is going well at the studio.
• Please leave the studio the way you found it and that way we do not have to charge you a cleaning fees.
• Our studio is all WHITE and we request you to help us KEEP it clean.
• Is it OK to use smoke, fog, haze, confetti, and glitter?
  • Only water/vapor based smoke and fog machines are allowed in our studios. There will be a penalty of $500 to any customer found using smoke or fog other than water based and will not be allowed back in our studios. This will be strictly enforced. Any other hard to clean materials such as glitter, confetti, powder, oils, wax, requires a refundable deposit. Please reach out via email if you will be using hard to clean materials during your studio time. Failure to do so will result in the suspension of your account.
• OVERTIME
  • Overtime starts 5 mins after your booking time ends and OVERTIME IS CHARGED AT 1.5 TIMES THE BOOKING RATE.
• Can we come in and set up earlier?
  • Set up and wrap up time is included in your booking hours. Time is crucial for all of us! Please factor all of this into your reservation time. The studio simply might be occupied 5 minutes before your reservation, or it may be reserved right after you or might be closed.
• How do I access the studio in Manhattan?
  • The access to our studios is super simple. Please message us on Instagram (with your booking details) from the lobby and head up to the 22nd or 23rd floor. The studio door will be automatically open 5 minutes before your session.
• CANCELLATION POLICY

  • Guests may cancel their Booking until 7 days before the event start time and will receive a full refund (excluding 7.5 % processing and handling fees) of their Booking Price. Guests may cancel their Booking between 7 days and 24 hours before the event start time and receive a 50% refund (excluding Fees) of their Booking Price.

    Booking cancellations submitted less than 24 hours before the Event start time are not refundable. Any rescheduling 7 days before the event starts is subject 20% fees and the new rescheduled date needs to fall within the new 3 weeks of the original booking date and will be subject to a no refund on cancellation.

NOTE:

• We have 2 security surveillance cameras and it will only be used in case of any disputes.
• Our Studio manager is on site and we take a look at the security cameras once in a while just to make sure everything is going well at the studio.
• Please leave the studio the way you found it and that way we do not have to charge you a cleaning fees.
• Our studio is all WHITE and we request you to help us KEEP it clean.